Privacy Policy

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

1.1 Information Provided by Users

• User App: When you use our user mobile app, we collect:
  • Personal details such as your name, email address, and mobile number for account creation and verification.
• Driver App: When you register as a driver, we collect:
  • Personal details such as your name, email address, and mobile number.
  • Driver verification information, including your driving license photo, license number, and identification number.
• Service Requests: Information related to bookings for cab services, rent-a-car, wedding car services, tours, or air tickets, such as pickup/drop-off locations, dates, and preferences.

1.2 Information Collected Automatically

To provide our Services, our apps require certain permissions and collect the following data:

• Location Data:
  • User App: We access your location to match you with drivers and facilitate ride bookings.
  • Driver App: We access your location (including in foreground, background, and with app-on-top permissions) to enable ride matching and navigation.
• Media Access: We access media (e.g., camera or photo gallery) to allow drivers to upload driving license photos or other verification documents.
• Call Access: We access call permissions to enable communication between users and drivers for ride coordination.
• Background Services: Both the user and driver apps use background services to provide real-time ride tracking and notifications.
• Device Information: We collect information about your device, such as device type, operating system, and unique identifiers, to optimize app performance.

1.3 Map Services

• On Android devices, we use Google Maps for location and navigation features.
• On iOS devices, we use Apple Maps for location and navigation features.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our Services, including ride matching, cab services, rent-a-car, wedding car services, tours, and air ticket bookings.
• Verify user and driver identities to ensure safety and trust.
• Facilitate communication between users and drivers.
• Improve our Services, such as optimizing app performance and enhancing user experience.
• Send service-related notifications, such as booking confirmations or ride updates.
• Respond to customer support inquiries and requests.

We do not share your personal information with third parties for purposes other than providing our Services, except as described in this Privacy Policy or required by law.

3. Data Sharing and Third Parties

• No Third-Party Sharing: We do not share your personal information with third parties for marketing or other purposes unrelated to our Services.
• Service Providers: We use Google Maps (for Android) and Apple Maps (for iOS) to provide location-based services. These providers may process location data as part of their services, subject to their respective privacy policies.
• Legal Requirements: We may disclose your information if required by law, court order, or other legal processes, or to protect the rights, property, or safety of VIP Travels, our users, or others.

4. Data Storage and Security

• We store your personal information securely in our databases and take reasonable measures to protect it from unauthorized access, loss, or misuse.
• Driver verification documents (e.g., driving license photos) are stored securely and used solely for verification purposes.

5. Your Rights and Choices

You have control over your personal information and can exercise the following rights:

• Access Your Data: If you want to know what personal information we hold about you, you can contact us at [email protected], and we will provide the necessary details.
• Delete Your Data: You may request the deletion of your personal information from our database by emailing [email protected]. We will process your request promptly, subject to any legal obligations to retain certain data.
• Account Deletion and Logout: Both the user and driver apps allow you to log out or delete your account directly from your user profile.

6. Data Retention

We retain your personal information only for as long as necessary to provide our Services or comply with legal obligations. If you request deletion of your data, we will remove it from our database, except where retention is required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website (viptravels.lk) with the "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: viptravels.lk

We will respond to your inquiries promptly and provide any necessary information or assistance.